Returns and Refunds Policy

Last updated: 12 October 2026

This policy applies to purchases from Jacked Paddy Nutrition Limited. Nothing in it limits your statutory rights under Irish consumer law.

1. Online Change of Mind Returns

For most goods purchased online, you can cancel without giving a reason within 14 days of receiving the goods. Notify us within that period. Where goods from one order are delivered separately, the applicable cancellation period generally runs from receipt of the last goods.

After notifying us, you have a further 14 days to send the goods back. You may use the model cancellation form below, but it is not compulsory. Any clear statement of cancellation is sufficient.

To cancel, email support@jackedpaddy.ie. Please include your name, order number, the goods concerned and confirmation that you wish to cancel. Send returns to Jacked Paddy Nutrition Limited, Unit 2, 4 Main Street, Swords, Co. Dublin, K67 E9V4, Ireland.

2. Condition of Returned Products

You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning. Where legally permitted, we may reduce a refund for diminished value caused by handling beyond that necessary inspection.

Please return original packaging, accessories, labels and associated promotional items where available and applicable. Missing original outer packaging does not automatically remove a statutory cancellation right. The rules on unsealed health-protection or hygiene goods below remain applicable.

3. Opened Supplements, Food and Hygiene-Sensitive Goods

The normal cancellation right does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons and have been unsealed after delivery. Depending on the product and seal, this may apply to supplements, powders, capsules, tablets, foods, drinks and other consumable nutritional products.

Where this statutory exemption applies, we may refuse a change-of-mind return once the relevant seal has been broken or removed. It is not a blanket exclusion of all supplements or all food products.

This exemption does not affect rights where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.

4. Faulty or Non-Conforming Goods

If goods are faulty or do not conform to the sales contract, your statutory rights apply. Consumers generally have a short-term right to terminate and receive a refund for non-conforming goods within the first 30 days, subject to legal conditions, including provisions for goods with a shorter expected life.

Depending on the circumstances, remedies may include repair, replacement, a price reduction or termination and a refund. The expiry of the first 30 days does not end your statutory rights. See Your legal guarantee below.

Please contact us with details of the issue. We will bear necessary return costs for goods for which we are legally responsible and will explain suitable return arrangements. Do not consume goods that appear unsafe or contaminated.

5. Products Damaged by the Customer

We are not responsible for faults caused solely by misuse, improper storage after delivery, accidental damage, contamination after opening, unauthorised modification or failure to follow clear instructions. Normal wear and tear is not a manufacturing fault. This does not affect rights which cannot legally be excluded.

6. Incorrect Product or Flavour Ordered

Please check the product, flavour, size and quantity before completing checkout. Ordering the wrong item does not make it faulty. Where an online cancellation right exists, this will normally be treated as a change-of-mind return. If we supplied an item different from your order, contact us so we can resolve the error at our cost.

7. Return Shipping Costs

For valid change-of-mind returns, you pay the direct return costs where we informed you of this before purchase, unless we agree otherwise or the law requires us to pay. We recommend a tracked service and keeping proof of postage.

8. Refunds

For a valid statutory online cancellation, we will reimburse the amount due without undue delay and within 14 days of receiving notice of cancellation. Where permitted, we may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever happens first.

Refunds will use the original payment method unless you expressly agree otherwise, without additional refund fees. Refunds for faulty goods will be handled within the applicable statutory deadlines.

9. Standard Delivery Charge

For cancellation of the whole order, we refund the cost of the least expensive standard delivery option offered for that order, where required by law. Additional amounts paid for a premium delivery service need not be refunded. If delivery was free, no delivery payment was made to reimburse. Current delivery charges are set out in our Shipping Policy.

10. Free Delivery and Partial Returns

Free standard delivery applies to qualifying orders of €100 or more at checkout. Statutory cancellation rights take priority over our commercial delivery policy. We will not retrospectively deduct a new delivery charge from a statutory refund merely because a partial return reduces the retained order value below €100.

11. Promotional Products and Bundles

Specific conditions for bundles, multi-buy offers and free gifts will be communicated before purchase. Where a whole promotional package is cancelled, please return all items included in that package.

For a partial return, the refund will reflect the applicable price paid and any lawful, clearly disclosed allocation of the discount. We will not impose a penalty or use a recalculation to reduce a statutory entitlement unlawfully.

12. Sale Items

Discounted products retain the same statutory rights regarding faults as full-price goods. A discount does not remove consumer rights or an otherwise applicable online cancellation right.

13. In-Store Purchases

There is no automatic legal right to a refund for an in-store purchase simply because you change your mind. Any voluntary exchange or return is subject to the conditions communicated at the time. Rights for faulty or non-conforming goods are unaffected.

14. Return Abuse and Fraud

We may investigate reasonable suspicions of deliberate product damage, substitution, false non-delivery claims, fraudulent refund requests, manipulated evidence or chargeback abuse.

Where lawful and necessary, we may provide relevant information to payment providers, couriers or law-enforcement authorities. Legitimate rights will not be refused merely because a customer has previously made a return.

Your legal guarantee

The notice below is the official EU notice on the legal guarantee of conformity. It summarises rights that apply to goods you buy from us, alongside the rest of this policy.

Text of the notice

Legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

• do not match the description;
• do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

• free repair or free replacement;
• in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

For more information on your rights in a specific country, scan the QR code or ask the seller: europa.eu/youreurope/guarantees.

What to do if you receive non-conforming goods:

1. Contact the seller as soon as possible to report the issue;
2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see the GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

Supplements, food and shelf life

The legal guarantee protects you if goods were not in conformity with the contract when they were delivered. It does not mean that a supplement, food or drink will keep for two years. Consumable products have a limited shelf life, shown by their best-before or use-by date, and whether a product conforms is judged against its description, its labelled date and how long goods of that kind can reasonably be expected to last when stored as the label directs.

A product is not faulty simply because it has reached its best-before or use-by date, has been used up, or has deteriorated after opening or through storage contrary to the label. If a product was already past its date, was delivered with less remaining shelf life than you could reasonably expect, or was spoiled, contaminated or otherwise not as described when it was delivered, please contact us: your statutory rights apply.

Model cancellation form

Complete and return this form only if you wish to cancel your contract. You may instead send another clear statement of your decision to cancel.

To: Jacked Paddy Nutrition Limited
Unit 2, 4 Main Street, Swords, Co. Dublin, K67 E9V4, Ireland
Email: support@jackedpaddy.ie

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:

Goods:

Order number (if available):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.